Privacy Statement

Last updated: April 2026

1. Our Commitment to Privacy

Play Education Co. is committed to protecting the privacy and personal information of our customers, website visitors, and business contacts. This Privacy Statement explains how we collect, use, store, and disclose your personal information, and your rights in relation to that information.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that is reasonably necessary to provide our products and services. This may include:

2.1 Information You Provide to Us

  • Name and contact details (email address, phone number, business address)

  • Organisation name and role (e.g., centre director, coordinator)

  • Order and purchase history

  • Payment details (processed securely via third-party payment providers — we do not store full card numbers)

  • Communication preferences

  • Enquiries or messages sent to us via our website or email

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type

  • Pages viewed and time spent on site

  • Referring website or search terms used to find us

  • Device type and operating system

This information is collected through cookies and similar technologies to help us improve your experience on our website.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders

  • Communicating with you about your orders, enquiries, or appointment bookings

  • Sending you information about our products, promotions, or events (where you have opted in)

  • Improving our website, products, and services

  • Complying with our legal obligations

  • Detecting and preventing fraud or other unlawful activity

We will not use your personal information for any purpose that you would not reasonably expect.

4. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and analyse website traffic. Cookies help us understand how visitors use our site and allow us to remember your preferences.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances, including:

•       With service providers who assist us in operating our business (e.g., payment processors, delivery carriers, email platforms) — these parties are bound by confidentiality obligations

•       Where required by law, regulation, or court order

•       With your consent

Any third-party service providers we engage are required to handle your information in accordance with applicable privacy laws.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We use industry-standard security measures including secure connections (HTTPS) for data transmission.

Your information may be stored on servers located in Australia or overseas. Where information is transferred overseas, we take steps to ensure it is handled with an equivalent level of protection.

While we take reasonable precautions, no method of internet transmission or storage is completely secure. We cannot guarantee absolute security of your data.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or out-of-date information

  • Request that we delete your information (subject to legal obligations)

  • Opt out of receiving marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 10. We will respond to requests within a reasonable timeframe.

9. Marketing Communications

If you have subscribed to our mailing list or opted in to receive marketing communications, we may send you information about new products, promotions, or updates relevant to early learning.

You can unsubscribe from marketing emails at any time by clicking the 'unsubscribe' link in any email we send, or by contacting us directly. Please note that opting out of marketing does not affect transactional communications related to your orders or account.

10. Contact Us

If you have any questions about this Privacy Statement, wish to access or correct your personal information, or have a privacy concern or complaint, please contact us:

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the revised date shown at the top of this page.

We encourage you to review this statement periodically to stay informed about how we protect your information.